Sky got fewest customer complaints in Ofcom pay TV study

Sky was the subject of fewer complaints to Ofcom than any other major pay TV provide Between July and September 2016 Sky enjoyed an almost complain-free era, complains that usually went to Ofcom, this was a better than any of the other major pay TV’s.

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Out of every 100,000 customers it is reported by Watchdog that it received just 1 complaint against the service; Sky. Throughout the three-month period.

Meanwhile this sounds normal until you learn that the industry-wide average is four per 100,000 customers.

In terrible comparison TalkTalk was the performing so low at of six complaints per 100,000 people. A pick at another industry giant; Virgin Media was at seven complaints per 100,000 subscribers.

The company BT performed the worst in amongst the companies that Ofcom rated.  With the provider receiving only 19 complaints per 100,000 customers between July and September.

Director of Ofcom’s Consumer Group, commented on this performance tests : “We won’t stand for complacency when it comes to customer service.”He further stated that they were expecting providers to make it top priority on making sure that they better serve customers.

This particular statement comes after Sky revealed that its revenues in both the UK and Ireland went up by five per cent which can be linked it the rising demand for its products and services.



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